Policies

Smashing Shape ensure that products on sale on our store are not only genuine, but sourced strictly from only reputable brands. Being the first cloud based Brand Store operating from Southern Nigeria with a broad distribution network that expands across Nigeria and beyond, SMASHING SHAPE creates a satisfying lifestyle and at the same time, makes online shopping a secured and fun filled experience.

 

RETURN POLICY

We always make sure you receive what you want, but occasionally things can go wrong.

“Maybe the clothes don’t fit, the toy is not right, perhaps something is broken or you simply don’t like what you’ve got.”

What should you do? It’s simple; you may return your order and get a perfect selection.

REQUIREMENTS FOR A VALID RETURN

1. It must span within seven (7) days from the delivery date.

2. The item must be in NEW condition.

3. The item must be in its ORIGINAL packaging, with all accessories intact (including warranty cards, manuals, certificates of authenticity, etc.).

4. If the item came with a free promotional item, then the promotional item must also be returned.

5. It is not a part of the list of exceptions (see below).

6. It is accompanied with a complete RETURN FORM.

Note: We cannot accept returns for defective items after 7 days since delivery. Should you detect any defect with the product and the time frame for returns has elapsed, please contact the manufacturer directly to handle any warranty issues. You can still of course contact us to help you find the right service centre.